Terms and conditions

1. About these terms

These terms apply when you use the Go Perks website and membership (the "Service"), run by Go Perks Pty Ltd (ABN [ABN]) ("Go Perks", "we", "us"). By creating an account, buying a membership or listing a deal, you agree to these terms.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded.

2. Accounts

You must be at least 18, or have a parent or guardian's permission, to create an account. Give us accurate details and keep your password private. You're responsible for activity on your account.

Your member card and its live QR code are personal to you. Don't share them or show screenshots of them. Partners may refuse a card that isn't live or doesn't belong to the person showing it.

3. Membership and price

A membership costs A$49 (including GST) and lasts 12 months from the date your payment is confirmed. Prices are shown in Australian dollars.

Payments are processed securely by Stripe. We don't see or store your full card details.

Your membership renews automatically each year and we charge A$49 to the card you paid with, unless you turn off automatic renewal in My account before your renewal date. We'll email you before your membership renews. Turning it off doesn't end your current membership; it just stops the next renewal.

If automatic renewal is off, or you joined with a gift code, you can renew yourself from 2 months before your membership ends. Renewing adds 12 months to the end of your current membership, plus any free months you've earned.

4. Using deals

Deals are offered by independent local businesses ("Partners"), not by Go Perks. Each deal can be used once per membership year unless the deal says otherwise, and only while your membership is active.

Deals are subject to the Partner's own conditions shown on the deal (for example times, days, minimum spend or availability). Partners may change or end a deal. We'll try to keep deal information accurate but can't guarantee a particular deal will be available.

Any goods or services you buy using a deal are supplied by the Partner. Questions about those goods or services, including refunds, are for the Partner, though we're happy to help where we can.

5. Refunds and cancellation

If you're not happy, contact us at hello@goperks.au. You're entitled to a remedy under the Australian Consumer Law if the Service has a major problem, for example if it is significantly different from what we described.

We don't offer refunds for change of mind, including for unused time or unused deals, except where the law requires. This doesn't limit your rights under the Australian Consumer Law.

6. Referrals

If a friend joins with your referral code or link, their first year costs A$44.92 instead of A$49 (one month free). Once they pay, one free month is saved on your account and added when you next renew. You can earn up to 12 free months a year.

Referral rewards have no cash value and can't be transferred. We may withhold rewards that come from fake accounts, self-referrals or misuse.

7. Gift memberships and gift codes

Gift codes can be used once and give the length of free membership shown with the code. If the person already has an active membership, the time is added to the end of it. Gift codes have no cash value and can't be exchanged for money, except as required by law.

Gift cards and vouchers sold to consumers in Australia are valid for at least 3 years from the date of purchase.

8. Partners (businesses)

Partners must give accurate business details and honour the deals they list, on the terms shown, to any member with an active membership. Partners may only redeem their own deals.

We review deals before they go live and may edit, pause or remove a deal or Partner account that breaches these terms, misleads members or attracts complaints.

Partners are responsible for their own goods, services, pricing and legal obligations, including the Australian Consumer Law.

9. Reviews and content

Reviews must be honest and based on a real visit. Don't post anything unlawful, offensive or misleading. We may hide content that breaks these rules. You let us show the reviews and photos you upload on the Service.

10. Acceptable use

Don't misuse the Service, including copying or reselling deals, using automated tools to scrape it, trying to get around security, or creating accounts to abuse offers. We may suspend or close accounts that do.

11. Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we aren't liable for any indirect or consequential loss, or for the acts, goods or services of Partners. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the Service again or paying the cost of having it supplied again.

12. Changes and ending the Service

We may update these terms from time to time. We'll post the new version here and, for significant changes, let members know by email. If we stop running the Service, we'll give reasonable notice and refund the unused part of any active membership.

13. Contact and governing law

Questions or complaints: hello@goperks.au, or write to 946 Mt Alexander Rd, Essendon VIC 3040. These terms are governed by the laws of Victoria, Australia.