Privacy policy

1. About this policy

Go Perks Pty Ltd (ABN [ABN]) ("Go Perks", "we") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

Members: your name, email address, optional phone number, suburb, password (stored only in scrambled form), membership and payment status, member card number, the deals you save, use and review, and referral and gift details.

Partners: business name, contact name, email, phone, address, opening hours, logo and photos, and deal details.

Gift buyers and recipients: the recipient's name and email and your message, so we can send the gift.

Technical information: sign-in cookies that keep you logged in, and basic logs such as the time and type of request. If you use "Near me", your device's location is used in your browser to sort deals; we don't store it.

We don't collect sensitive information (such as health information) and ask that you don't send it to us.

3. How we collect it

Mostly directly from you, when you sign up, buy a membership, use a deal or contact us. If you sign in with Google, Google shares your name and email with us. Stripe tells us whether a payment succeeded. Partners record when you redeem a deal.

We may also collect business contact details that are publicly available (for example a business's website) to invite businesses to become Partners.

4. Why we use it

To run your account and membership, show and verify your member card, let Partners check your membership and record deal use, process payments, send service emails (such as receipts, your card, gift and renewal reminders), give referral rewards, prevent fraud and misuse, improve the Service and meet our legal obligations.

We'll only send marketing emails if you've agreed or it's otherwise allowed under the Spam Act 2003 (Cth). Every marketing email has an unsubscribe link.

5. Who we share it with

Partners: when you redeem a deal, the Partner sees your first name, membership status and which of their deals you've used. Partners don't receive your email or phone number.

Service providers who help us run Go Perks: Stripe (payments), Resend (email delivery), Google (optional sign-in) and our cloud hosting and database providers. They may only use your information to provide their service to us.

We don't sell your personal information. We may disclose information if the law requires it.

6. Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Japan. We take reasonable steps to make sure they protect it in line with the APPs.

7. Keeping it secure

We use reasonable security measures, including encrypted connections, scrambled passwords, live card codes that change regularly and access controls for our team. If a data breach is likely to cause serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

We keep personal information only for as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

8. Access and correction

You can see and update most of your details in My account. To ask for a copy of your information, have something corrected or have your account deleted, email hello@goperks.au. We'll respond within 30 days.

9. Cookies

We use cookies that are needed to keep you signed in and secure. We also store a referral code in your browser when you follow a friend's invite link. We don't use advertising cookies.

10. Complaints

If you have a privacy concern, email hello@goperks.au or write to 946 Mt Alexander Rd, Essendon VIC 3040. We'll respond within 30 days. If you're not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

11. Changes

We may update this policy from time to time. The latest version is always on this page.